ESL
Learning & Development
About
Accomplished education professional with extensive experience in designing and delivering end-to-end ESL programs, instructional materials, and teacher training initiatives across global learner demographics. Proven expertise in curriculum development, learning path structuring, and assessment design aligned with international standards. Skilled in leveraging LMS tools, WordPress, and digital content strategies to create scalable, learner-centered experiences.
Led full-cycle recruitment and onboarding of teaching staff, managed cross-time zone scheduling, and implemented SOPs to ensure instructional quality and operational consistency. Adept in developing performance metrics, training evaluations, and student reporting systems to support continuous improvement. Strong background in academic operations, legal compliance, and financial tracking, complemented by the ability to manage digital marketing and student engagement campaigns to boost program reach and retention.
Sample Work
Key Skills
Instructional Design & Curriculum Development
• ESL Program Development (IELTS, TOEFL, TOEIC, Business & General English)
• Curriculum Framework & Syllabus Design
• Learning Pathways & Lesson Planning
• Assessment Design & Evaluation Metrics
• LMS Utilization (e.g., quizzes, certifications, progress tracking)
• Online Course Development (WordPress-hosted content)
Training & Educator Management
• Teacher Training Program Development
• Instructor Onboarding & Performance Evaluation
• Internal Upskilling & Continuous Learning Initiatives
• SOP Creation for Training & Assessment
• Workshop & Skills Enhancement Facilitation
Academic Operations & Program Management
• Scheduling Across Time Zones
• Workforce Management
• Progress Reporting & Analytics
• Quality Assurance & Feedback Implementation
• Student Support & Client Coordination
• Legal & Administrative Documentation
Recruitment & HR Coordination
• Full-Cycle Recruitment (ESL Staff)
• Interviewing & Applicant Evaluation
• Orientation & Onboarding
• Attendance & Performance Tracking
• Collaboration with HR & Academic Leadership
Tools & Technical Skills
• Learning Management Systems (LMS)
• WordPress (Content Hosting)
• Excel / Google Sheets (Tracking & Finance)
• PayPal (Billing & Invoicing)
• Digital Marketing (Social Media Strategy)
Tech Stack
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Year
2010-2019
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Industry
ESL, Online Training & Education
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Services
L&D, Program & Knowledge Management, Admin, Legal & Marketing Support
Description
ESL Program Management & Instruction
✓ Designed and delivered end-to-end ESL programs across proficiency levels, including IELTS, TOEFL, TOEIC, Business English, and General English for Japanese, Korean, and Taiwanese learners.
✓ Conducted live instruction and created digital learning content hosted on WordPress, aligned with CEFR standards and measurable learning outcomes.
Curriculum & Instructional Design
✓ Developed curriculum frameworks, lesson plans, course syllabi, and assessments using LMS tools to support scalable, personalized learning experiences.
✓ Built quizzes, certifications, and progress tracking systems to measure student / trainees’ performance and retention.
✓ Ensured instructional design alignment with global standards for adult education and online learning.
Instructor Development & Training
✓ Designed and managed comprehensive teacher training programs focused on ESL methodologies, quality standards, and continuous skills enhancement.
✓ Facilitated onboarding, orientation, performance evaluation, and internal upskilling for instructors.
Operations & Academic Management
✓ Oversaw workforce scheduling across time zones, classroom readiness, and day-to-day training operations to optimize delivery and minimize conflicts.
✓ Created SOPs and structured documentation for training, onboarding, and performance tracking to ensure consistency and compliance.
✓ Generated detailed reports on student progress, attendance, and training outcomes for continuous improvement.
Recruitment & HR Collaboration
✓ Led end-to-end recruitment lifecycle: sourcing, interviewing, testing, hiring, and onboarding ESL instructors.
✓ Coordinated with HR to evaluate applicants, manage personnel documentation, and align staffing with academic goals.
Program Analytics & Quality Assurance
✓ Monitored training effectiveness using data analytics and feedback mechanisms; reported key insights to senior leadership.
✓ Maintained quality control across instruction, scheduling, and student support services.
Admin, Legal & Finance Support
✓ Handled learner agreements, legal documentation, billing, and financial tracking independently using Excel and PayPal.
✓ Ensured accurate record-keeping and alignment with operational policies.
Marketing & Enrollment Strategy
✓ Executed digital marketing strategies and content campaigns across social media platforms to promote courses and boost student enrollment.